Privacy Policy

Who this notice covers

This notice describes information handled through Windy Parking, operated by BKEEP Inc. The parking operator shown on a listing and payment or sign-in providers may also handle information under their own notices. Contact us at info@bkeep.ca or through Contact about privacy questions.

Information used to run the service

Depending on how you use Windy Parking, we handle your name, email, phone number, account and authentication records, trip dates, lot selection, optional vehicle details, selected services, payment transaction references, reservation changes, reviews and support messages or attachments. Operator accounts also provide business, contact and listing information. Technical records can include IP address, browser or device information, security events and service logs.

We use this information to provide and manage bookings, communicate with you, help the operator serve your stay, process payments and refund requests, administer accounts and listings, respond to support, prevent misuse and maintain service reliability.

Sharing and service providers

The relevant parking operator receives information needed to identify and service your reservation. Public listings and published reviews display information intended for those public features; keep private contact information out of review text.

We use providers for payment processing, optional sign-in, email delivery, mapping, hosting and file storage. Stripe’s privacy notice explains its processing. Optional sign-in can use Clerk and the identity provider you choose. Mapbox supports maps; Amazon SES supports email; Cloudflare R2 supports file storage. These providers receive information needed for the features you use. We may also disclose information where required by law or to investigate and address security or fraud.

Cookies and browser storage

Windy Parking uses browser storage and provider cookies for sign-in, session management, preferences and the booking flow. Installed application features can cache public assets for offline use. Private API responses are not intended for offline storage. Signing out clears local session state and private runtime caches.

You can manage cookies and site storage through your browser. Blocking or clearing essential storage can sign you out or interrupt a booking. Provider payment and sign-in features have their own storage behavior.

Retention and security

We retain information needed for reservations, payments, support, security, business records and legal obligations. Deleting an account does not necessarily remove transaction records that must be retained. Access controls, session protections and private attachment links help restrict access; no online service can promise absolute security. Do not send passwords or complete payment card details in support messages.

Your choices and requests

Account settings let you update supported profile details and manage vehicles, saved lots and sign-in methods. You may contact us to request access, correction, deletion or a portable copy of personal information, or to ask about other privacy choices available to you. We may verify your identity and explain any information we must retain. If you disagree with a response, reply through the same contact channel and request a review.

Where privacy laws give additional rights or impose response requirements, we will handle requests under the rules that apply. Contact us if you need help exercising a right or understanding our response.