Cancellation and Refund Policy
Customer cancellations
A confirmed booking cancelled more than 24 hours before the start of its arrival date is eligible for a refund of the amount specified in the cancellation preview. For this policy, the arrival date starts at midnight in America/Denver. At or after that cutoff, the deposit is retained unless support confirms an applicable exception. Your reservation displays the server-calculated cutoff and eligibility.
Cancel through your account or guest booking lookup, or contact support for help. Cancelling releases the reservation and cannot be undone. A new booking is subject to current availability and pricing.
How refunds are processed
Eligible cancellation refunds enter a tracked queue for our team to review and process. A status of “pending” means the refund has not yet been issued. A completed refund is recorded only after payment processing confirms it. Payment provider and bank posting times can vary after issuance.
The refund amount accounts for payments already made and any previous refunds. An unpaid balance at the parking lot is not an online payment to be refunded. Contact support with your confirmation code to ask about a pending request.
Operator or platform cancellations
If the operator or Windy Parking cancels your booking, eligible paid amounts are placed in the manual refund queue regardless of the customer cancellation cutoff. We will notify you and provide the next steps. A lot suspension alone does not automatically cancel existing confirmed bookings.
Pending payments and extensions
An unpaid booking hold expires if payment is not completed. A payment submission does not confirm a booking. If a payment is received after a booking or extension can no longer be fulfilled, contact support so the payment can be reconciled and the appropriate refund recorded.
Extensions need their own quote and confirmed payment. Do not assume your stay has been extended until your reservation shows the new departure date.
Get help
Use Contact or email info@bkeep.ca. Include your confirmation code and describe the issue. Do not send complete payment card numbers or passwords.